Are All Your Product Certified Organic?

While not all of our products are certified organic, most of our formulas feature certified organic ingredients. We conduct extensive research on all of our chosen products to ensure that they meet our strict efficacy, safety, and sustainability standards.

Are Your Products Cruelty-Free?

Yes! All our products are cruelty-free. In conjunction with the enforcement of prominent environmental standards for organic beekeeping, ethical treatment of the bees is practiced and applied when sourcing our beeswax.

What Is The Expiry Date Of Your Products?

All products will have an expiry date noted on the packaging. For all products except for some products, the shelf life of our products is three years when unopened and stored at room temperature. We have suggested the product be used within 12 months of opening.

How Do I Store Your Products?

To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.


How Can I Check The Status Of My Order?

Order confirmations are sent to your email immediately. If you haven’t received confirmation from us, please reach out to us or check your account on the official site. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you.
Our emails may be accidentally flagged by spam filters. Please check your spam folder of your email and mark us as nice instead of spam.

How Can I Check The Status Of The Tracking?

Once your order has been shipped from our distribution center, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email. If you have any trouble tracking your order, please contact us at

Can I Cancel Or Change An Order?

Unfortunately, once an order has been placed, we cannot make any edits or substitutions. Once an order has been paid, our distribution center has processed it to be fulfilled in real time. Once an order has been processed by our fulfillment team, we are no longer able to cancel or change the shipment. If you don't want the product, you can return it. Please refer to the return policy and contact us at


How Long Does Shipping Take?

We use various couriers depending on the destination, and as a result, shipping times may vary. Please note that this shipping time is an estimate and is not guaranteed: up to 5~9 days in the US, up to 11~13 days for orders outside the US. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of parcel delays, logistics, bad weather, or things out of our control. If you have not received your order in the expected timeframe, please contact us and we will look into this for you.

How Much Is Shipping?

We offer free shipping with all orders when you spend over $200. Shipping may vary depending on the weight and the distance. You can check the estimate shipping on the shopping cart page before proceeding to checkout. To save your shipping cost, Refined is getting the proposal from delivery partner every week and selecting the best courier for you.

Didn't find what you were looking for? Feel free to contact us at any time!